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Store Team Lead

2 months ago

National Harbor, United States Brookie Girl LLC Full time
Job Overview

The Key Holder - Customer Experience Specialist plays a vital role in creating a customer-centric environment by supporting the store leadership team in service, sales, and daily processes. This individual is an expert in operating procedures and contributes to the mentorship of the associate team.

Key Responsibilities
  • Customer Engagement:
    • Collaborate with the leadership team to cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued.
    • Utilize key performance indicators to set team and zoning goals to drive sales and store metrics.
  • Leadership and Team Management:
    • Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
    • Exercise decision-making skills to support problem-solving and enhance each customer's experience.
    • Support the training of the associate team, including new hire onboarding.
  • Visual and Business Operations:
    • Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
    • Collaborate with key partners to effectively execute shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
    • Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store.
  • Communication and Relationships:
    • Contribute to an inclusive work environment by actively listening to others and seeking different perspectives.
    • Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
    • Provide insights related to the customer and employee experience and communicate feedback to Store Manager.
    • Contribute to positive team morale through brand and store initiatives such as employee recognition, team building exercises, and events.
    Requirements
    • Builds relationships naturally, embraces individuality, and diversity.
    • Exhibits clear written and verbal communication skills.
    • Demonstrates resilience through change and challenging times with an optimistic outlook.
    Preferred Requirements
    • 1+ years sales experience.
    • 2+ years customer service experience.
    • Leadership experience.
    • Experience being a team player.
    • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
    • Eagerness to learn and grow within the organization.
    Benefits
    • Employee discount.
    • Parking subsidy.
    • Paid time off and sick leave.
    • Retirement plan options.
    • Employee referral bonus program.
    • Opportunities to grow within the company.