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Front Office Assistant

2 months ago

Village, United States Optum Full time
Job Title: Front Office Assistant

At MedExpress, we're committed to delivering quality, convenient, and affordable healthcare to our patients. As a Front Office Assistant, you'll play a vital role in ensuring our patients receive exceptional care and service.

Key Responsibilities:
  • Assist in opening and closing the clinic, maintaining a clean waiting area, and ensuring a smooth patient flow.
  • Welcome patients and visitors with a friendly demeanor, answer inquiries, and direct them through the registration process.
  • Answer multi-phone lines, file, fax, scan documentation, and complete daily patient callbacks.
  • Collect insurance information, verify patient demographics, process payments, and complete phone sheets.
  • Discharge patients, verify their information, and provide them with necessary documents.
Requirements:
  • High School Diploma/GED (or higher)
  • 1+ year(s) of customer service or medical office experience
  • 1+ year(s) of experience with basic computer software
  • Willing and able to learn electronic medical records
Preferred Qualifications:
  • Understanding of occupational medicine
  • Experience collecting health insurance information and/or processing patient payments
  • Experience with patient registration
  • 6+ months of experience navigating computer systems, tools, and technologies

At Optum, we believe in creating a healthier world and improving lives. We're committed to diversity, equity, and inclusion, and we're an equal opportunity employer. If you're a team player with excellent interpersonal skills and a passion for delivering exceptional patient care, we'd love to hear from you.