Experienced Automotive Consultant
3 days ago
About Us: Serpentini Automotive Group is a dynamic and growing organization dedicated to delivering exceptional customer experiences. We value our employees and strive to create a positive and productive work environment.
Job Summary: As an Automotive Service Advisor, you will play a vital role in ensuring our customers receive top-notch service and support. If you possess excellent communication skills, a passion for the automotive industry, and a proven track record of success in a similar role, we encourage you to apply.
Responsibilities:
- Interact with customers to understand their needs and concerns, providing personalized solutions and recommendations.
- Collaborate with our service team to ensure efficient completion of repairs and maintenance, meeting or exceeding sales and performance goals.
- Communicate effectively with customers throughout the service process, keeping them informed of progress and any changes.
- Upsell additional services and repairs when appropriate, prioritizing the customer's best interest.
- Maintain accurate and up-to-date records of customer interactions and service history.
- Participate in ongoing training and professional development to stay current with industry developments and best practices.
Requirements:
- 2+ years of experience as a Service Advisor in a franchised dealership (Nissan experience preferred).
- Proven track record of meeting or exceeding performance metrics and customer satisfaction targets.
- Excellent communication and interpersonal skills.
- Able to multitask and manage time effectively in a fast-paced environment.
- Valid driver's license and clean driving record.
Salary: $60,000 - $80,000 per annum, depending on experience.
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