Customer Service Specialist

20 hours ago

Grand Rapids, United States Davenport University Full time

Customer Service Specialist

STATUS:Full-Time

DEPARTMENT:Student Services

LOCATION:Grand Rapids Lettinga Campus

PAY:$15.30/Hr
SUMMARY:

The Customer Service Specialist is responsible for providing administrative support for the staff of a campus/department. Will also perform receptionist duties and other non-routine office functions as needed. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity and inclusion.

RESPONSIBILITIES:

  1. Understand and abide by all external and internal regulations and policies associated within Student Services or other role specific regulations.
  2. Provides GREAT customer service, anticipating and exceeding the needs of our customers.
  3. Performs receptionist duties and related duties.
  4. Responsible for specific projects/programs which may involve planning and coordinating work, analyzing data, preparing reports, making recommendations and other duties associated with the successful completion of a project/program.
  5. Maintains, processes and manipulates data on a personal computer/mainframe using word processing, data base, presentation and spreadsheet software.
  6. Responsible for scheduling and coordinating appointments.
  7. Performs work of a confidential nature.
  8. Assists in carrying out office operation responsibilities.
  9. Demonstrate and promote the University Cultural Values.
  10. Understand and abide by all external and internal regulations and policies.This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
  11. Perform other duties as assigned.


QUALIFICATIONS:
  • High School Diploma required, relevant college coursework or bachelor's degree preferred.
  • Previous administrative experience preferred.
  • Demonstrated positive organizational and technical skills.
  • Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
  • Demonstrated ability to maintain satisfactory work performance and attendance records.
  • Ability to maintain a professional appearance and manner.
  • Demonstrative ability to work accurately and effectively with financial data and computerized systems.
  • Ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution.
  • Excellent interpersonal, communication and presentation skills, both written and oral which transcends to diverse audiences.
  • Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
  • Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the university.
  • Business office environment.Prolonged sitting and standing.Use of personal computer and telephone (eye and hand strain).Some travel between locations required (own transportation).
  • No regular lifting requirements, occasional lifting up to 25 pounds.
  • Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.


DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER

Revised: May 10, 2017

  • Specialist Customer Service

    1 month ago

    Grand Rapids, United States Advantage Sales and Marketing, LLC Full time

    Minimum: USD $19.50/Hr. Maximum: USD $21.00/Hr. Specialist Customer Service At our Company, we grow People, Brands, and Businesses! We are seeking a dedicated Customer Service Specialist (CSS) is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development...

  • Customer Success Specialist

    6 days ago

    Grand Rapids, United States Service Express Full time

    At Service Express, we believe that great work starts with great people! Looking for the right people to be on our team is a top priority for us, but we know we can't ask people to join our team without knowing more about us! The main role of the Customer Success Specialist is to partner with the sales team by managing contract renewals, assisting with...

  • Retail Customer Service Specialist

    4 months ago

    Grand Rapids, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Customer Service Associate

    2 weeks ago

    Grand Rapids, Michigan, United States Hertz Full time

    Customer Service Associate Job DescriptionThe Customer Experience Specialist provides exceptional customer service that exceeds customer satisfaction and retention goals, fostering a culture of empowerment for employees to deliver outstanding customer experiences. Key responsibilities include first contact resolution, customer interaction experience, and...

  • Customer Service Support Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Grand Rapids Public School District Full time

    Job SummaryThe Customer Service Support Specialist provides technical assistance to Grand Rapids Public Schools staff, students, parents, and approved partners on district-supported hardware, software, and systems. This role involves supporting users over the phone, via chat, email, and in-person, and maintaining documentation and logging activities.Key...

  • Customer Service Representative

    1 month ago

    Grand Rapids, Michigan, United States American Air Filter Company, Inc. Full time

    Customer Service Specialist Job DescriptionAmerican Air Filter Company, Inc. is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing world-class customer service by exceeding customer expectations using advanced soft skill techniques, advanced product and system...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Service Assistant Opportunity at Triad Service CenterWe are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant at our Grand Rapids location. As a key member of our service team, you will be responsible for providing exceptional service to our customers, working closely with technicians, and ensuring seamless...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Andvaris Inc Full time

    Job Title: Customer Care Specialist IWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist I. In this role, you will be responsible for handling inbound calls from customers, researching and resolving loan level inquiries in hazard insurance, mortgage banking, and property loss.Key...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Job OpportunityTriad Service Center is seeking a skilled Service Assistant to join our team in Grand Rapids, MI. As a key member of our team, you will provide exceptional customer service, support, and technical expertise to our customers.Key Responsibilities:Discuss service, parts, and repair needs with techniciansWork with customers to resolve questions...

  • Customer Service Representative

    1 month ago

    Grand Rapids, Michigan, United States American Air Filter Company Full time

    Job Title: Customer Service SpecialistWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at American Air Filter Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States American Air Filter Company Full time

    Job Title: Customer Service SpecialistWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at American Air Filter Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    2 months ago

    Grand Rapids, United States Triad Service Center Full time

    Triad Service Center is looking to hire an Service Assistant in our Grand Rapids location at 4550 40th St SE, Kentwood, MI 49512.This is a full-time position with a well-established company that is continuously growing. This person needs to have great communication skills, as well as be self-motivated to provide superior service. Triad Service Center is a...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Ajilon Full time

    Ajilon is seeking a Customer Care Specialist to join their team. The ideal candidate will have excellent communication skills and be able to handle a high volume of customer inquiries through various channels, including phone, email, and live chat.Key Responsibilities:Handle customer inquiries in a professional and timely mannerAddress customer concerns and...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Ajilon Full time

    Ajilon is seeking a skilled Customer Care Specialist to join their team. As a key member of the Ajilon team, you will be responsible for handling incoming customer inquiries through various channels, such as phone, email, and live chat, in a professional and timely manner.Key Responsibilities:Address customer concerns, complaints, and questions, striving to...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Lake Michigan Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Call Center Specialist to join our team at Lake Michigan Credit Union. As a Call Center Specialist, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesAssist...

  • Fulfillment Specialist

    3 weeks ago

    Grand Rapids, Michigan, United States MM Services II Full time

    Job SummaryWe are seeking a highly skilled and customer-focused White Glove Fulfillment Specialist to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service to our partners in procurement, ensuring timely and efficient pick-ups and deliveries of used electronic devices.Key...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Orkin Full time

    Customer Service SpecialistOrkin is seeking a highly motivated and service-oriented individual to join our team as a Customer Service Specialist. In this role, you will play a critical part in ensuring every customer has an exceptional experience with our company.Responsibilities:Field incoming requests and schedule service visits to maintain efficient...

  • Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Ajilon Full time

    Ajilon Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Specialist to join our team at Ajilon.Key Responsibilities:Provide exceptional customer service through various communication channels, ensuring timely and professional responses.Address customer concerns and complaints, striving to deliver satisfactory resolutions and...

  • Customer Service Sales Operations Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States HireSparks AV Recruiting Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Sales Operations Specialist to join our team at HireSparks AV Recruiting. This is a hybrid role that combines customer service and sales operations responsibilities, requiring a unique blend of skills and experience.Key ResponsibilitiesEnsure customer satisfaction across all sales channelsManage...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Corewell Health Full time

    Job SummaryAs a Consumer Support Specialist at Corewell Health, you will play a vital role in delivering exceptional customer service to our patients, members, and communities. This role requires a unique blend of customer service, security, and registration skills.Key Responsibilities Provides high-level customer service to patients, visitors, and team...