["Senior Guest Experience Specialist","Senior Guest Experience Specialist"]

2 months ago

Grand Rapids, United States Bob's Discount Furniture Full time

Job Summary

The primary function of a Senior Retail Guest Experience Specialist is to represent themselves, Bob's Discount Furniture and its products according to the Bob's Way while guiding Customers through a service centric experience.

Who We Are

At Bob's, we have fun, we love what we do, and it shows in our expansive growth Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states.

How We Will Support You

At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits Let us tell you more.

Benefits & Perks- We've got you covered We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:

  • Feeling under the weather, we've got you covered We offer Nationally provided Medical, Dental and Vision Insurance
  • Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday After all, your birthday should be a holiday
  • 401(k) Profit Sharing Plan with a Generous Company match
  • Pet Insurance to help keep your furry friends happy and healthy
  • Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
  • Financial Planning, Voluntary Legal Benefits and Wellness Plans
  • We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day
  • Additional Employee Discounts through the "Hays Perks discount program" offering hundreds of online discounts from your favorite merchants.
  • And so much more

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Responsibilities

  • Actively enrolled and successfully participating in Bob's Blueprint
  • Successfully completed Bobs learning modules on Building Safety
  • Open and close Bobs buildings according to Bobs Policy and Company expectations
  • Exhibit an enthusiastic Showroom presence and conduct oneself according to Sales Floor Guidelines expectations
  • Practice "Management Involvement" consistently to assist in practicing a service centric sales experience and provide warranty: Bob's Goof Proof and ancillary service to meet Customer demands.
  • Maximize average ticket through engagement and utilization of financial services and tools such as tablets, according to the Bob's Way.
  • Actively drive sales by leveraging the learning opportunity through Bob's Huddles and Drills
  • Passionately pursue Bob's Focus Five initiative to meet Customer needs and Company expectations
  • Practice Bob's Mystery Shop Guidelines to meet Customer needs and Company expectations.
  • Practice Bob's 7 Steps of Selling to ensure every Bob's Customer has a consistent service centric experience
  • Engage in ongoing E- Learning and other training modules provided by Bob's to continue to educate and enhance product knowledge
  • Actively build the Bob's Brand by asking Bob's Customers to rate our service
  • Engage and complete the sales process and Customer centric service by ensuring that all required processes are completed accurately and timely
  • Work to ensure that Bob's Showroom is Customer centric ready at all times
  • Know the competition in an effort to serve Bobs Customer with no phony gimmicks, honesty and integrity
  • Arrive at work on scheduled days, on time and ready to greet Bob's Customers according to business needs

Required Qualifications

  • Ability to drive sales with enthusiasm and according to the Bobs Way
  • Ability to handle concerns in a positive environment
  • Ability to build relationships
  • Proven analytical and problem solving skills
  • Ability to work within a Team
  • Ability to lead a Team
  • Ability to present product in a retail environment
  • Excellent listening skills
  • Proven ability to achieve goals

Preferred Qualifications

  • Customer Service experience
  • Commission Sales experience

Physical Requirements

  • Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 25 lbs. without assistance
  • Ability to move throughout all areas of stores
  • Move objects up to 50 lbs. with or without reasonable accommodations
  • Stand or sit continuously to perform job functions

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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