Customer Service Representative for Banking Operations

7 days ago


Federal Way, Washington, United States HomeStreet Full time
Job Description

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team in the Banking Operations department. The successful candidate will be responsible for providing exceptional customer service and support to our clients via phone, email, and digital channels.

Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and concise information about our banking products and services.
  • Collaborate with other departments to resolve complex issues and meet customer needs.
  • Meet or exceed performance standards for quality, occupancy, attendance, and adherence.
  • Stay up-to-date on banking regulations and maintain knowledge of our products and services.

Requirements:

  • High school diploma or equivalent required.
  • 6 months of customer service experience.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to analyze and present information.
  • Basic computer navigation and keyboarding skills.

Work Environment: This position will be based in a cubicle with a fast-paced and dynamic work environment.



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