Financial Services Representative

5 days ago


Federal Way, Washington, United States Umpqua Bank Full time
Job Summary

We are seeking a skilled Financial Services Representative to join our team at Financial Pacific Leasing, a subsidiary of Umpqua Bank. As a key member of our commercial equipment lease collection team, you will be responsible for maintaining acceptable Effectiveness Collection Percentages on 1-30-Day delinquent accounts. Your primary goal will be to effectively communicate with both internal and external customers to resolve delinquent contracts.

Key Responsibilities

Communicate with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact.
Negotiate payment arrangements with the customers to ensure timely payment.
Maintain individual and group monthly delinquency goals.
Ensure that individual call volume meets company standards for their prospective areas and calls are made in a professional manner.
Assess miscellaneous collection fees, including late charges, over-the-phone payment fees, contract addendum fees, documentation fees, and interim payments.
Maintain complete and accurate documentation, including thorough notation of all communications with the customer or authorized parties.
Understand and utilize company systems and the phone dialer.
Work with customers and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
Utilize the broker base and in-house broker representatives to resolve first payment default delinquencies.
Provide the highest level of customer service to all lessees, vendors, brokers, and staff.

Requirements

High school graduate or equivalent.
Previous collection experience preferred.
Regular and predictable attendance.
Must present oneself in a professional manner.
Must be proactive and adhere to all company policies, including Bank Secrecy Act and compliance regulations.
Must maintain confidentiality of all company information.
Must provide exceptional customer service and support to our customers, partners, and all levels of staff.
Must have working knowledge of Microsoft applications (Outlook, Word, Excel).
Strong data entry skills.

Why Choose Financial Pacific Leasing?

We offer a competitive total rewards package, including base salary and comprehensive benefits. The annualized range for this role is $38,277.00, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors, including job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates cost-effective benefit options, including comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

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