Customer Care Representative

1 week ago

Federal Way, Washington, United States Lennar Homes Full time

Customer Care Representative

Lennar Homes is seeking a Customer Care Representative to provide exceptional customer service and ensure the highest level of quality in our homes. As a Customer Care Representative, you will be responsible for evaluating all aspects of the home buying and home building processes, with a focus on construction quality, customer care, customer communication, and inter-department communication.

Your Responsibilities

  • Pre-walk home sites to provide punch lists to construction managers prior to celebration; provide quality control for finished product.
  • Manage customer relationships and resolve issues in a timely and professional manner.
  • Mentor new hire associates in master plan communities through a continual training program.
  • Conduct homeowner celebrations and schedule trade partner repairs in homes after delivery to homeowners.
  • Provide accurate and timely information to department managers as it relates to quality of workmanship and repairs.
  • Build and maintain trade and Lennar departmental relations.
  • Work with the Director of Customer Care on special projects as needed.
  • Participate in department meetings and perform other duties as assigned.

Requirements

  • Seven years of homebuilding and/or similar customer service experience preferred.
  • High school diploma or GED required, but will accept equivalent work experience.
  • Valid driver's license.
  • Excellent communication skills, verbal and written.
  • Strong organizational and interpersonal skills.
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
  • Detail-oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
  • Maintain regular attendance and punctuality relative to daily work schedule.
  • Must be able to work a flexible work schedule, which includes on-call work.
  • Follow directions from a supervisor.
  • Understand and follow work rules and procedures.
  • Accept constructive feedback.
  • Team player.

Life at Lennar Homes

Lennar Homes is committed to fostering a supportive and enriching environment for our associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our associates have access to robust health insurance plans, including medical, dental, and vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.

Physical & Office/Site Presence Requirements:

This is a field position, which requires the ability to bend, stoop, lift, move, and carry field materials weighing 50 pounds or less. Must be able to climb stairs and ladders, do physical inspection of attics, crawl spaces, roofs, etc. Ability to operate a motor vehicle. Manual dexterity is needed in order to effect repairs.

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