Customer Service Associate

3 weeks ago


Springfield, Illinois, United States Qik n EZ Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales and service efforts of our team.

Key Responsibilities
  • Provide outstanding customer service to all customers, ensuring a positive and welcoming experience
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and customer areas
  • Support the sales and service efforts of our team, including suggesting products and services to customers
  • Operate the cash register and other in-store equipment, accurately handling customer transactions and maintaining a high level of cash handling accuracy
  • Communicate effectively with customers, team members, and management, providing clear and concise information and resolving customer complaints in a professional and courteous manner
Requirements and Qualifications
  • Must be at least 21 years of age or older
  • High school diploma or equivalent preferred
  • Retail experience is preferred, but not required
  • Ability to consistently show up to work on-time and as scheduled
  • Honest and friendly with a great work ethic
  • Self-motivated and able to complete tasks consistently as required
  • Excellent customer service and interpersonal skills
  • Basic math and computer skills
  • Ability to multi-task with a team and individually
Physical Requirements
  • Ability to lift up to 50 pounds and 25 pounds overhead
  • Ability to squat, bend, reach, use a step stool or ladder
  • Ability to stand and walk for duration of shift
  • Must be able to work in all weather conditions
About Qik n EZ

Qik n EZ is a family-owned convenience store chain with 11 locations serving over 2 million customers in 5 cities. We are committed to delivering ultimate value and service to our customers, and we are seeking like-minded individuals to join our team.



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