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Customer Service Account Associate

2 months ago

Springfield, Illinois, United States T-Mobile Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Account Associate. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries and concerns, and building strong relationships with our customers.

Key Responsibilities
  • Provide timely and effective resolution of customer inquiries and concerns.
  • Build customer loyalty and value through effective account management and identifying opportunities for additional products and services.
  • Deliver exceptional customer service using resource documentation and automated tools.
  • Meet department productivity and quality standards.
  • Approach each customer interaction with a "can-do" mindset and treat each customer with respect and courtesy.
Requirements
  • High School Diploma or equivalent required.
  • 6 months of customer service experience preferred.
  • Ability to work efficiently with multiple applications and computer screens simultaneously.
What We Offer

As a valued member of our team, you will enjoy a competitive base salary, comprehensive benefits package, and opportunities for growth and development. Our Total Rewards Package includes a competitive base salary, annual stock grant, employee stock purchase plan, 401(k), and access to free money coaches.

Why Join T-Mobile?

T-Mobile is an Equal Opportunity Employer committed to diversity and inclusion. We believe that talent comes in all forms and are dedicated to creating a workplace that is inclusive and respectful of all employees. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling.