Customer Experience Associate

5 days ago


Springfield, Illinois, United States Hertz Full time
Job Title: Customer Experience Associate

At Hertz, we are seeking a highly skilled Customer Experience Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service that exceeds customer expectations.

Key Responsibilities:
  • Provide first-class customer service to ensure customer satisfaction and retention.
  • Handle customer issues promptly and professionally, resolving them to the customer's satisfaction.
  • Work closely with the management team to analyze Net Promoter Score (NPS) results and develop plans to improve customer satisfaction.
  • Communicate and assist employees to understand customer needs, providing guidance, feedback, and individual coaching when needed.
  • Ensure that all corporate policies and procedures are administered and followed by all staff.
Requirements:
  • 3+ years of demonstrated experience in customer service, with experience in operations and sales.
  • Rental car experience a plus.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.
  • Excellent relationship building and leadership skills.
  • Excellent problem-solving and decision-making skills.
Benefits:
  • Competitive starting pay for part-time employees: $17.50.
  • Medical, Dental & Vision plan options.
  • Retirement programs, including 401(k) employer matching.
  • Paid Parental Leave & Adoption Assistance.
  • Employee Assistance Program for employees & family.
  • Educational Reimbursement & Discounts.
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
  • Perks & Discounts - Theme Park Tickets, Gym Discounts & more.
About Us:

Hertz is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. We champion and celebrate a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities.



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