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Customer Service Representative
1 month ago
At True Manufacturing, we are seeking a highly skilled Customer Care Specialist to join our team. This role is responsible for overseeing and processing all returns for our customers, ensuring a seamless and efficient experience.
Key Responsibilities:- Manage return requests and approvals, ensuring compliance with company policies and procedures.
- Communicate effectively with customers and sales representatives to resolve return-related issues.
- Analyze and resolve return requests, using resources and expertise to make informed decisions.
- Enter customer return authorizations and manage return activity, ensuring timely and accurate processing.
- Collaborate with internal departments and freight carriers to ensure successful returns and deliveries.
- Provide excellent customer service, maintaining a professional demeanor and escalating issues to management as needed.
- High school diploma or equivalent required.
- Three or more years of related experience preferred.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
