Customer Service Representative

21 hours ago


O'Fallon, United States True Manufacturing Full time
Customer Care Specialist

At True Manufacturing, we are seeking a highly skilled Customer Care Specialist to join our team. This role is responsible for overseeing and processing all returns for our customers, ensuring a seamless and efficient experience.

Key Responsibilities:
  • Manage return requests and approvals, ensuring compliance with company policies and procedures.
  • Communicate effectively with customers and sales representatives to resolve return-related issues.
  • Analyze and resolve return requests, using resources and expertise to make informed decisions.
  • Enter customer return authorizations and manage return activity, ensuring timely and accurate processing.
  • Collaborate with internal departments and freight carriers to ensure successful returns and deliveries.
  • Provide excellent customer service, maintaining a professional demeanor and escalating issues to management as needed.
Requirements:
  • High school diploma or equivalent required.
  • Three or more years of related experience preferred.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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