IT Support Specialist

3 days ago

Sioux Falls, South Dakota, United States POET Full time
About POET

At POET, we're dedicated to being good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as possible. With over thirty years of experience, we've become the largest producer and marketer of bioethanol and leader in bio-based products in the world.

Our Mission

We're committed to creating a world-class culture that values teamwork, innovation, and environmental responsibility. Our team members enjoy competitive pay and benefits, including attractive relocation assistance and bonus programs, competitive pay with shift premium pay, quarterly profit-sharing bonuses, and bi-annual incentive bonuses.

Job Summary

In POET Information Technology, we deliver high-level service to empower our business units to create more value for POET. We work closely as a team in a fun, fast-paced, changing environment to plan, execute, and support IT initiatives. As an IT Help Desk team member, you'll provide first-level technical support and guidance to users by responding to inquiries, troubleshooting and resolving problems for all software and hardware issues.

Responsibilities
  • Provide a high level of service while supporting end users, including laptops, desktops, cell phones, IP phones, and voicemail systems.
  • Successfully troubleshoot issues both independently and in collaboration with all available resources.
  • Work with technical support team members from external organizations to troubleshoot and repair hardware, software, and telecommunications systems.
  • Manage internal requests for system issues or enhancements by prioritizing issues, communicating status to affected parties, and updating the Help Desk trouble ticketing system.
  • Provide routine and emergency support to team members in-person, over the telephone, and/or through remote support systems.
  • Travel to remote sites as necessary to support operations.
  • Assist other IT personnel in the completion of projects as assigned by the appropriate supervisor, manager, or the IT Director.
  • Communicate frequently with end users as well as other support teams.
  • Foster a culture of safe behavior and environmental compliance at all times.
  • Maintain a team environment at all times and champion POET in the community.
Requirements
  • Working knowledge of Windows-based computer systems, computer hardware, and software applications; local area networks.
  • Specific knowledge and experience with Windows Operating System-based PCs and laptops.
  • Familiarity with TCP/IP protocols, phone and network servers, as well as other related hardware.
  • Troubleshoot PC, printer, and non-application support software problems until resolution is achieved.
  • Ability to troubleshoot hardware and software problems.
  • Install and upgrade hardware and desktop software.
  • Ability to establish and maintain effective working relationships with supervisors, peers, and other team members.
  • 1-3 years of experience supporting the above competencies.
  • Must have a valid Driver's License.
  • Willing to travel with occasional overnight stays.
  • Associates degree in a technical field or equivalent experience.
  • Knowledge in Microsoft Office Suite and the ability and willingness to learn new software applications.
  • Excellent organizational, time management, and communication skills as well as the ability to adapt to change.
Growth Opportunities

We believe in recognizing team member contributions as they add value to the organization. We help you own your professional development to grow your career at POET across departments within IT or across business units within POET. New team member titles and pay are determined considering their qualifications.

Work Environment

Culture is king at POET. We're all on the same team. We always communicate. And we park our egos at the door. This position is largely self-directed and requires understanding of company policy, procedures, and values. Team members will be required to adhere to all safety requirements in all work environments. This position operates in an office environment. Some travel required for this position including occasional overnight stays.

Specific physical requirements may include: sitting for approximately 90% of the time while working on a personal computer, occasionally lifting weights of fifty (50) pounds or less.

POET is an Equal Opportunity Employer (EOE). POET complies with all applicable federal, state, and local laws regarding hiring and employment. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

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