Medical Coordination Associate Manager
4 weeks ago
The Associate Manager of Medical Coordination is a key role at Illumination Foundation, responsible for overseeing medical operations and ensuring the discharge and oversight of medical care for homeless clients are being properly completed. This position will work closely with the medical team to maintain and improve performance, and will be responsible for supervising and training Site Support personnel.
Responsibilities:
- Oversee medical operations for the facilities
- Maintain contractual and procedural compliance throughout the site
- Supervise and train Site Support personnel
- Ensure schedules are optimized for productivity and approve timecards for accuracy
- Assist medical team with maintaining client workflows to ensure clients' needs are met
- Maintain accurate records in electronic and paper files
Client Care:
- Perform initial intakes to ensure proper client discharge from the hospital with all appropriate needs for the continuation of care and document all findings
- Assess the medical and mental health status of the client upon arrival by conducting head-to-toe assessments, checking vitals, determining insurance status, making follow-up appointments with clients' doctors, and picking up/filling prescriptions as needed
- Verify staff completes morning, afternoon, and evening checks for all assigned clients to observe wellbeing, ensuring there is no change in medical conditions since hospital discharge
- Link clients to medical services when necessary (insurance, PCP, specialists, referrals)
- Promote health literacy by providing patient education about clients' illnesses, medications, preventative measures, treatment management, and overall general health
- Exit clients by providing clients with an Exit Report that includes a list of current medications, future MD appointments, insurance information, and other applicable medical information
Administrative/Record Keeping:
- Enter client information and case notes into KIPU and other documentation systems
- Complete and update Medication, Vitals, and/or Diabetic logs
- Prepare client reports for billing
- Maintain proper inventory of medical supplies and medications
Compliance/Safety:
- Maintain confidentiality by HIPAA guidelines and DHS standards
- Ensure clients are provided with proper compliance forms upon admission to maintain client compliance with program rules
- Provide care utilizing infection control measures that protect both the staff and the client according to OSHA standards
- Ensure completion of medication reconciliation and ensure proper disposal and pickup of bio-medical/pharmaceutical waste
- Maintain a safe work environment by ensuring the cleanliness of the med room, wound care room, and med storage room
- Ensure medical equipment remains in operating condition
Requirements:
- Current and non-restricted LVN license
- 5 years relevant experience
- Demonstrated medical skills
- Customer and client management
- Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets
- Valid CA Driver's License and eligibility for company vehicle insurance
Preferred:
- 2 years of managerial/leadership experience
- Bilingual in English and Spanish
- Proficiency in Google Suite (Mail, Docs, Sheets, Calendar)
Benefits:
- Medical Insurance is funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
- Dental and Vision Insurance
- Life, AD&D, and LTD Insurance funded 100% by Illumination Foundation
- Employee Assistance Program
- Professional Development Reimbursement
- 401K with Company Matching
- 10 days vacation PTO/year
- 6 days sick PTO/year
- 10 days holiday PTO/year
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
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