Patient Services Representative

2 weeks ago


Bradenton, Florida, United States MCR HEALTH INC Full time
About MCR Health Inc.

MCR Health Inc. is a leading healthcare provider dedicated to delivering exceptional care to everyone, every time. Our mission is to serve everyone with compassion, respect, and excellence.

Job Summary

We are seeking a highly skilled Patient Services Representative - Eye Care Specialist to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support services.

Key Responsibilities
  • Provide a warm and welcoming experience for patients, ensuring their needs are met and exceeded.
  • Utilize excellent communication skills to obtain, verify, and update patient demographics and insurance information in our electronic medical record (EMR) system.
  • Schedule appointments and accurately enter new or follow-up information into the EMR.
  • Complete patient screening, verify eligibility, and authorizations for specific patient populations.
  • Clearly articulate payment requirements with patients, ensuring they understand deductibles, out-of-pocket expenses, co-payments, prior balances, and percentage payables.
Requirements
  • High School Graduate or GED required.
  • At least 6 months of customer service experience in a high-volume impact environment, preferably in a healthcare field.
  • Excellent customer service expertise.
  • Reliable transportation to/from site and ability to be moved between sites as assigned.
  • Bilingual Required.
  • Microsoft Office Products - Word, Excel, Outlook, PowerPoint proficiency required.


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