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Client Relationship Manager

2 months ago

Saint Petersburg, United States Kobie Full time
Job Overview

Why You Will Appreciate Being Part of a Leading Organization

We are a premier player in loyalty marketing

Collaborating with renowned brands globally, we provide exceptional, comprehensive loyalty solutions that enhance customer engagement. Our strategy-driven, technology-focused methodology consistently earns us recognition as an industry frontrunner by Forrester. Our loyalty initiatives reach over 330 million consumers, establishing significant brand alliances and carving out a unique position in the loyalty sector where results are paramount.

Our Mission and Values

Our objective is to enhance enterprise value through loyalty for our clients. Every position at Kobie plays a vital role in achieving this goal.

We are committed to our values at every level. Throughout our 30+ years of operation, we have cultivated a dynamic, trustworthy, and transparent workplace. We believe in empowerment and accountability. Our flexible work environment, personal leave, casual dress code, and emphasis on diversity and inclusion contribute to a culture that instills pride in our team members. This pride is reflected in the exceptional service we provide to our clients.

About the Team and Our Collaborative Efforts

As a Client Relationship Manager, you will be tasked with delivering planning, operational, and optimization support for one of Kobie's significant accounts. By collaborating with various departments, you will facilitate cohesive and strategic initiatives for the client, guided by the Account Director.

Your Impact

  • Assist in managing the client's loyalty program, including strategic planning, campaign execution, and performance analysis.
  • Conduct research and analysis of client, competitive, and industry data to prepare insightful reports.
  • Handle incoming client inquiries, coordinating with both client and internal teams to prioritize impactful tasks.
  • Work with internal colleagues to monitor project progress against established timelines.
  • Provide feedback on project estimates and schedules.
  • Collaborate with subject matter experts to ensure deliverables meet quality standards.
  • Prepare meeting agendas, notes, presentations, and other client communications.
  • Manage administrative aspects such as budgeting, forecasting, and invoicing.

Qualifications for Success

  • Bachelor's Degree in Marketing or a related discipline.
  • A minimum of 3 years of experience, ideally in the marketing or loyalty sector.
  • Strong understanding of marketing principles; experience in email or digital marketing is advantageous.
  • Experience in the retail sector is beneficial.
  • Demonstrated ability to meet deadlines, manage multiple projects, and operate proactively in a fast-paced environment.
  • Strategic and tactical marketing experience across various channels (email, mobile, social) tailored to customer journeys.
  • Basic understanding of business inquiries related to data analysis and financial modeling.
  • Self-driven and capable of working independently, exercising sound judgment and decision-making.
  • Excellent verbal and written communication skills, with strong presentation abilities.
  • Proactive in contributing ideas and anticipating client/team needs.
  • Results-oriented, with outstanding organizational skills and meticulous attention to detail.
  • Technical proficiency – the ability to apply marketing and analytical concepts to technology for achieving desired outcomes.
  • Resourceful and adaptable, with a solutions-focused mindset.
  • Project management and planning expertise.

Our Team is Central to Our Success

We prioritize the mental and physical well-being of our employees, making health a top priority at Kobie. From comprehensive health insurance and benefits to fitness programs and generous vacation time, we fully support your health needs. In today's competitive job market, we recognize that employees are selective about their career choices. For those seeking professional growth, Kobie offers an ideal environment. Our comprehensive people strategy empowers every team member to understand how to advance in their career journey. In addition to title advancement, Kobie's competitive compensation, 401k matching, annual profit sharing, and bonuses make it an excellent place to build your career.

Kobie: A Commitment to Inclusion

We embrace and celebrate diversity in all its forms.

Employment at Kobie is based solely on merit and qualifications, directly related to professional competence. We do not discriminate against any employee or applicant based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions, or any other basis under the law.

We are dedicated to fostering a workplace where team members can draw upon their diverse backgrounds, experiences, and perspectives, ensuring they feel welcomed to bring their authentic selves to work every day. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, all employees share the responsibility to uphold the principles of equity, diversity, and inclusion throughout Kobie.