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Assistant Branch Manager

2 months ago

Dublin, Ohio, United States Civista Bank Full time
Job Summary

Civista Bank is seeking an experienced Assistant Branch Manager to lead our team and drive sales growth while delivering exceptional customer service. As a key member of our branch team, you will be responsible for overseeing daily activities, coaching and managing staff, and building strong relationships with customers.

Key Responsibilities
  • Lead and Coach the Team: Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance team performance.
  • Customer Service and Sales Expertise: Provide exceptional customer service, assess customer needs, and recommend products and services to meet their financial goals.
  • Branch Operations: Oversee daily branch activities, ensure operational tasks are completed, and maintain a safe and secure work environment.
  • Staff Management: Coach, manage, and develop staff to achieve sales excellence and deliver world-class customer service.
  • Business Development: Identify opportunities to grow the branch and the organization, and develop strategies to achieve sales goals.
Requirements
  • Leadership and Coaching Experience: 2-3 years of experience in retail or branch banking, with a proven track record of leading and coaching teams.
  • Customer Service and Sales Skills: Excellent customer service and sales skills, with the ability to build strong relationships with customers and drive sales growth.
  • Business Acumen: Strong business acumen, with the ability to analyze data, identify trends, and develop strategies to achieve sales goals.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, staff, and management.
Qualifications
  • Education: Associate's or Bachelor's degree preferred, but not required.
  • Experience: 2-3 years of experience in retail or branch banking, with a proven track record of leading and coaching teams.
Physical Requirements
  • Work Environment: Work involves sitting for long periods, using computer screens, and reading reports.
  • Physical Demands: Work involves lifting and moving files of up to 50 lbs.
  • Travel: Some travel may be required to attend meetings, training, and other work-related activities.