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Patient Services Associate

2 months ago

Fort Worth, Texas, United States Optum Full time

About Optum: Optum is a leading global organization dedicated to enhancing healthcare delivery through innovative technology, enabling millions to achieve healthier lifestyles.

Your contributions will play a vital role in improving health outcomes by linking individuals with essential care, pharmacy benefits, data, and resources necessary for their well-being.

At Optum, you will experience a culture that prioritizes diversity and inclusion, collaborates with talented colleagues, and offers comprehensive benefits alongside career advancement opportunities.

Join us in making a difference: Be part of our mission to advance health equity on a global scale.

Position Overview:

This role involves a variety of responsibilities aimed at providing exceptional support to patients and ensuring smooth operations within the healthcare setting. You will:

  • Manage incoming calls and schedule appointments efficiently.
  • Assist callers with inquiries, redirect calls as necessary, and take messages when required.
  • Welcome patients upon arrival and oversee their wait times.
  • Conduct check-in and check-out procedures, including insurance verification and pre-authorizations.
  • Collect co-payments and issue receipts accurately.
  • Handle walk-in patients and visitors with professionalism.
  • Maintain and organize medical records, ensuring all correspondence is properly filed.
  • Establish and nurture effective working relationships with patients, staff, and the public.
  • Perform additional duties as assigned to support the team.
  • Assist in maintaining the cleanliness of communal areas.
  • Occasionally travel locally for meetings or to support other clinic locations.

Why Optum? We offer a competitive compensation package, comprehensive benefits, and a management team committed to your professional growth.

Our Benefits Include:

  • Accrued Paid Time Off from your first pay period, plus 8 Paid Holidays.
  • Medical plan options, including Health Spending and Health Saving Accounts.
  • Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education reimbursement and employee discounts.
  • Employee Assistance Program and Referral Bonus Program.
  • Voluntary benefits such as pet insurance and legal insurance.

Required Qualifications:

  • High School Diploma or GED.
  • At least 1 year of customer service experience.

Preferred Qualifications:

  • Experience in a healthcare environment.
  • Familiarity with general office procedures.
  • Basic proficiency in Microsoft applications.
  • Bilingual in English and Spanish.
  • Prior medical office experience.

Soft Skills: Strong communication and customer service abilities, both in-person and over the phone.

At Optum, we are dedicated to fostering a healthier society and ensuring equitable access to healthcare for all individuals, regardless of their background.

Diversity and Inclusion: Optum is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace, and candidates must pass a drug test prior to employment.