Patient Services Associate, MFM

7 days ago

Fort Worth, Texas, United States Pediatrix Full time

Job Summary

The Patient Service Associate, Maternal Fetal Medicine is a key member of our clinical team, responsible for ensuring smooth clinic, patient and billing flow. This includes greeting and directing patients to their various appointments, preparing the daily clinic schedule, and updating the physicians' schedules. The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and have a strong attention to detail.

Responsibilities

  • Handle high-volume incoming calls and respond to patient inquiries in a timely and professional manner.
  • Review patient charts and insurance referrals/authorizations to ensure proper reimbursement.
  • Assist physicians and administrators with business and patient care responsibilities.
  • Coordinate office communication flow and ensure that all patient demographic and insurance information is accurate and up-to-date.
  • Answer telephones using correct telephone etiquette and record legible and complete messages.
  • Verify patient insurance information and obtain necessary authorizations.
  • Schedule new and follow-up appointments, including patient testing.
  • Act as a liaison between patients, physicians, and insurance companies.
  • Identify and collect co-pays, deductibles, and other payments.
  • Reconcile patient payments on a daily basis.
  • Prepare billing sheets and review them for accuracy.
  • Direct billing inquiries to the appropriate Regional Office.
  • Maintain patient confidentiality and adhere to all HIPAA regulations.

Requirements

  • High School diploma or equivalent required.
  • Three years recent experience in a related position in a medical office preferred.
  • Ability to prioritize job duties and meet deadlines.
  • Ability to effectively work on multiple tasks at one time.
  • Superior customer service and verbal and written communication skills.
  • Strong computer knowledge and experience with medical software preferred.
  • Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance, and government payer regulations preferred.
  • Ability to work cooperatively in a team environment.
  • Ability to handle stressful situations.
  • Excellent organizational, time management, and attention to detail capabilities.

About Us

Pediatrix Medical Group is one of the nation's leading providers of highly specialized healthcare for women, babies, and children. We are committed to providing coordinated, compassionate, and clinically excellent services to our patients across the continuum of care.

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