Help Desk Associate

2 days ago


Valparaiso, Indiana, United States Family Express Full time
Job Summary:

The Help Desk Associate is responsible for providing exceptional customer service and technical support to our customers. This role requires strong analytical and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

* Respond to customer inquiries and provide timely and effective solutions to technical issues
* Collaborate with internal teams to resolve complex technical problems
* Develop and maintain knowledge of company systems and processes
* Provide training and support to new employees

Requirements:

* Associate's degree in Computer Science, Facilities Management, or related field
* 1-2 years of experience in a help desk or customer support role
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

Working Conditions:

* Must be able to work in a retail environment and interact with customers in a professional manner
* Must be able to work a variety of shifts, including evenings and weekends

Family Express Values:

* We are committed to providing exceptional customer service and support to our customers
* We value teamwork and collaboration in achieving our goals
* We strive to create a positive and inclusive work environment

Why Join Family Express?

* We offer competitive pay and benefits
* We provide opportunities for professional growth and development
* We value our employees and strive to create a positive and supportive work environment
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