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Senior Vice President of Revenue Cycle Operations

2 months ago

Chicago, Illinois, United States Rush University Medical Full time
Job Summary

Rush University Medical seeks a seasoned executive to lead its revenue cycle operations. The ideal candidate will have significant experience in managing hospital operations and financial/revenue cycle operations of a large integrated health system.

Key Responsibilities
  • Develop and implement strategic plans for revenue cycle operations
  • Lead the implementation of operational plans for assigned functions
  • Ensure revenue cycle strategy aligns with business objectives
  • Build revenue cycle business literacy across the organization
  • Collaborate with financial and information technology contributors
  • Advises on charging strategy and charging standardization
  • Provides leadership and supports governance processes
  • Organizes educational in-services and regular meetings
  • Creates strategies to improve associate experience
  • Collaborates with leaders to develop streamline processes
  • Provides leadership oversight for new market growth and system implementations
  • Investigates and resolves complex problems
  • Assesses new technology and recommends new technology
  • Maintains strong working relationships with Revenue Cycle leaders
  • Maintains strong understanding of revenue cycle metrics
  • Improves operations through technology and process improvement
  • Effectively collaborates with IT and project management leaders
  • Leads the organization to continuously improve its revenue cycle performance continuum
  • Develops options and communicates recommendations
  • Performs evaluation, process redesign, and implementation of healthcare business office functions
  • Leads development and implementation of consistent policies, procedures, and productivity standards
  • Maintains strong customer relationships with key strategic partners
  • Ensures appropriate functional strategic partners are engaged throughout the process
  • Monitors and provides regular reporting to senior management
  • Ensures the quality of system deliverables and compliance with formal service agreements
  • Directs and/or oversees analysis of issues to identify developing issues/changes/potential risks
  • Provides oversight to ensure there is active and effective participation in key medical center compliance committees
  • Collaborates with the medical center to develop strategies and recommendations to mitigate risk
  • Develops, maintains, and ensures compliance with standardized policies, processes, and programs
  • Provides oversight to ensure required reports are filed on time and meet the highest levels of accuracy, compliance, and effectiveness
  • Oversees activities to ensure communication, coordination, policies/protocols, and audits are monitored and effective
  • Develops a high-performing team as measured through the achievement of benchmark process outcomes, audit and compliance results, financial goals, and employee satisfaction
  • Stays current with government regulations regarding billing requirements
  • Drafts goals, objectives, and budgets for assigned areas, and monitors/manages to ensure achievement once approved
  • Ensures all HIPAA privacy and security standards are adhered to/followed
  • Conforms to the established policies/procedures/processes/Standards of Behavior and ensures assigned staff do so as well
Requirements
  • Significant years of experience in and management of hospital operations, and, the financial/revenue cycle operations of a large (2bn+) integrated health system
  • Experience managing all aspects of revenue cycle operations from initial patient contact through successful collection/reporting outcomes
  • Demonstrated track record of aligning the core values of the organization and proven negotiating skills
  • Revenue cycle-related healthcare provider-based design and optimization, consulting, and project management
  • Reviewing and managing contracts, managing contractor/vendor relationships, establishing service level agreements, and monitoring delivery of services provided
  • Implementing large shared services or managing outsourced functions
  • Leading large-scale change efforts
  • Implementing advanced technology including automation, patient web portals and payer exchanges
  • Financial management skills, including the ability to analyze financial data for operations, budgeting, auditing, forecasting, accounting, AR and reserve analysis, market analysis, staffing, and financial reporting
  • Strong leadership skills to motivate cross-departmental teams' performance towards excellence using team concepts and consensus-building management styles
  • Advanced/effective interpersonal, written/verbal communication, and presentation skills, along with the ability to communicate complex finance concepts to others without a finance background
  • Demonstrated ability to engage in positive, powerful persuasion with individuals or groups with diverse opinions and/or agendas, leading to outcomes that meet identified goals
  • Ability to analyze and resolve complex problems necessary to develop and administer multifaceted revenue cycles processes, regardless of whether issues originate in an area under direct or indirect control
  • Ability to enlist cooperation and build teams committed to carrying out initiatives in environments that may be resistant to change and not under the incumbent's direct authority
  • Ability to translate key performance indicator levels into a finance-based business case, then design, implement, and manage more effective/efficient processes
  • The ability to maintain a high level of positive energy/creativity during periods of elevated work demands
  • Ability to prioritize multiple objectives in a rapidly changing environment and deliver quality outcomes
  • Ability to develop and maintain effective relationships at all levels throughout the organization