Store Operations Manager
4 weeks ago
Chico's FAS, Inc. is a leading fashion retailer offering a wide range of clothing, accessories, and gifts for women. Our commitment to providing exceptional customer service and creating a welcoming store environment has earned us a loyal customer base.
Job DescriptionWe are seeking a highly skilled Store Operations Manager to join our team at our Kent Station location. As a key member of our store leadership team, you will be responsible for overseeing the day-to-day operations of the store, including sales, customer service, inventory management, and visual merchandising.
Key Responsibilities- Sales Performance: Analyze sales reports and KPIs to determine business needs and execute in-store business and sales strategies in partnership with the Store Manager.
- Culture Development: Establish and communicate clear expectations, hold store team accountable for achieving brand, performance, and behavior standards, and control payroll and supply budget.
- Operational Excellence: Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents, and merchandise flow processes.
- Customer Experience: Ensure prompt resolution of customer concerns, maintain consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
- Education and Experience: High school diploma or equivalent, 2+ years of retail management experience preferred.
- Skills and Qualifications: Excellent communication, verbal, and written skills; ability to learn or adapt to technology provided by the company; proven excellent customer service skills with statistical track record in all areas of sales and leadership; strong organizational skills and ability to multi-task in a fast-paced environment.
As a full-time employee at Chico's FAS, Inc., you can expect a competitive salary of $25.35 per hour, plus benefits including health care plans, dental plans, vision plans, 401(k) plan, life insurance, short and long-term disability insurance, employee assistance program, and our employee discount program. You will also receive paid time off, seven designated paid holidays, and one floating holiday per calendar year.
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