Healthcare Member Success Associate

5 days ago


Arlington, Virginia, United States The Health Management Academy Full time
About The Academy

The Health Management Academy is a dynamic organization that brings together health system leaders and innovators to address the industry's biggest challenges and opportunities.

We offer a member-centric, creative, and collaborative workforce that is deeply committed to influencing top leaders and institutions in healthcare.

Job Summary

The Member Success Associate is a key member of our Center for Transformation team, responsible for tracking and managing member value by ensuring participation in Academy events.

Key Responsibilities
  • Project manage weekly team meetings and report on key metrics related to member utilization
  • Track key member KPIs to monitor membership status and report back to the Account Management team to inform renewal strategy
  • Accountable for event recruitment and registration for both in-person and virtual events
  • Work with the Program leads, Business Development, and Marketing teams to support targeted health system and industry recruitment campaigns
  • Assist with member calls and scheduling
  • Work with the Marketing team to utilize Marketo email to streamline weekly program communication to members
Requirements
  • Bachelor's Degree required
  • 1-2 years experience in a sales or customer-focused role
  • Comfortability with being on the phone often and calling members
  • Interest in the Healthcare Industry
  • Ability to come into the office 2-3 days a week
What We Offer

Competitive pay starting from $50,000 per year plus benefits

A dynamic and collaborative work environment

Opportunities for professional growth and development



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