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Member Service Associate
2 months ago
We are seeking a highly motivated and customer-focused Member Services Associate to join our team at the Arlington-Mansfield Area YMCA. As a key member of our staff, you will be responsible for providing exceptional service to our members and guests, promoting memberships and programs, and maintaining a welcoming and inclusive environment.
Key Responsibilities:- Respond to member and guest needs in a timely and professional manner
- Provide excellent customer service and promote memberships and programs
- Maintain a clean and organized welcome center/lobby area
- Conduct interviews and tours for prospective members
- Register and sell programs and memberships, and handle cash and credit transactions
- Develop and maintain positive relationships with volunteers and members
- Handle and resolve membership concerns and report to supervisor as needed
- Ensure accurate and timely data entry and accounting procedures
- High school diploma or equivalent required
- Previous customer service or sales experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Basic knowledge of computers and ability to learn software
- CPR/AED/O2/First Aid certifications and other trainings required within 30 days of hire
- Competitive compensation and benefits package
- Flexible work schedules and opportunities for advancement
- Free YMCA individual membership and discounted program fees
- Ongoing training and development opportunities
- Inclusive culture and opportunities to connect with your community