Medical Operations Specialist

7 days ago


Manchester, New Hampshire, United States Lifelancer Full time

We are seeking a highly skilled Clinical Operations Manager to join our team at Lifelancer. This role will be responsible for ensuring the seamless product training journey for customers, partnering with the field team to support and facilitate product education and training.

The ideal candidate will have a strong background in diabetes education and experience coordinating and conducting diabetes education programs. A valid professional license in one or more of the following fields: RN, RD, PA, NP, Pharmacist is required. Certified Diabetes Care and Education Specialist (CDCES) is preferred.

Key Responsibilities:

  • Support a region comprised of 16 territories by regularly monitoring and tracking the progression of the customer training journey for all customers within the region
  • Identify bottlenecks to customer training progression and work with the field team to find solutions
  • Ensure that all training documents are uploaded in Salesforce for each patient for auditing and regulatory tracking purposes
  • Support customer communication cadence and training as needed
  • Oversee nomination process for all external trainers and facilitate contracting process with legal and finance

Requirements:

  • A minimum of 3+ years of experience coordinating and conducting diabetes education programs
  • Certified Diabetes Care and Education Specialist (CDCES) is preferred
  • Demonstrated history of success in previous roles

What We Offer:

  • An estimated salary of $85,000 - $110,000 per year, depending on experience
  • A dynamic and fast-paced start-up environment
  • The opportunity to work with a talented team of professionals


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