Rooms Coordinator

4 weeks ago


Washington, United States Marriott Full time
{"title": "Rooms Coordinator", "content": "Job Summary

We are seeking a skilled Rooms Coordinator to join our team at The Westin Washington DC Downtown. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring a seamless guest experience from check-in to check-out.

Key Responsibilities
  • Assign rooms according to guest preferences and requests
  • Pre-register designated guests and prepare key packets
  • Organize and coordinate check-in/pre-registration procedures for arriving groups
  • Review and track requests for room changes and communicate status to staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork and documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
  • Identify over-commitments and perform duplicate reservation checks
  • Run daily reports and follow up with guests to ensure their requests have been met
Requirements
  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • No supervisory experience required
What We Offer

We offer a competitive hourly rate of $20.58 to $27.45, as well as health care benefits, earned paid time off, life insurance, and disability coverage. Marriott International is an equal opportunity employer and is committed to diversity and inclusion.

", "lang_code": "en-US"}
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