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Customer Service Representative

2 months ago

Honolulu, Hawaii, United States Savers Full time
Customer Service Specialist II

Job Summary:

We are seeking a highly skilled Customer Service Specialist II to join our team at Savers. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving escalated issues, and ensuring a positive experience for all interactions.

Key Responsibilities:

  • Handle escalated customer issues and work with logistics and/or stores to resolve
  • Respond to customer care email inquiries related to store or club card and escalate to SSC, those requiring more complex actions
  • Answer basic troubleshooting questions or inquiries for the stores
  • Respond to basic inquiries from team members regarding HR Services
  • Receive inbound calls and accurately note details
  • Make outbound calls and accurately note details
  • Use good judgment to determine when an inquiry can be resolved on initial contact or requires escalation in order to achieve call/case resolution
  • Make accurate entries into ticketing systems, logs, etc.

Requirements:

  • Ability to work independently and as a member of a team in a fast-paced environment
  • Demonstrate strong customer service skills and providing excellent, professional support to our team members for a wide variety of issues
  • Some basic technical troubleshooting abilities
  • Resilient – ability to remain calm in adverse situations
  • Reliable/Dependable by adhering to work-schedule and attendance policy
  • Communicates effectively, cooperatively and persuasively
  • Treats all team members with respect and dignity
  • Prioritizes and executes tasks within a fast-paced environment
  • Exceptional problem-solving skills
  • High level organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Ability to work within Savers culture
  • Detail oriented

Education and Experience:

  • High School diploma, or equivalent
  • Prior work in customer service in a call center environment preferred, but not required

Physical Requirements:

  • Must be able to sit, stand and walk for extended periods of time

Tools and Equipment Used:

  • Laptop or desktop computer, phone, headset, webcam

Savers is an E-Verify employer.