Customer Service Representative

4 weeks ago

Wichita, Kansas, United States Kroger Full time
Job Title: Customer Service Representative

At Dillons, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and satisfaction.

Key Responsibilities:
  • Provide friendly and efficient customer service by greeting customers, answering questions, and resolving issues in a timely manner.
  • Anticipate customer needs and respond accordingly to strengthen customer loyalty.
  • Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, and excellent service.
  • Train, monitor, and coach associates on front-end policies and procedures to reduce shrink and waste.
  • Communicate pricing and signage discrepancies to the pricing coordinator.
  • Provide backup coverage for the Service Operations Manager in their absence.
Requirements:
  • High School Diploma or GED
  • Effective interpersonal and customer service skills
  • Good math skills (ability to add, subtract, multiply, and divide)
  • Sound judgement/decision-making skills
  • Friendly, approachable, and outgoing demeanor/team player
  • Ability to work in a fast-paced environment
  • Good oral and written communication skills
About Us:

Dillons, a part of the Kroger family of companies, is committed to bringing diverse teams together with a passion for food and people. We strive to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

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