Customer Service Representative

1 month ago


Wichita, Kansas, United States MCI Careers Full time
Job Title: 4X10 Customer Service Representative

We are seeking highly motivated and customer-focused individuals to join our team as 4X10 Customer Service Representatives. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through timely and effective resolution of customer inquiries and issues.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve customer issues in a timely and effective manner
  • Research and resolve customer issues using available resources and systems
  • Follow established processes and procedures to ensure consistent and high-quality customer service
  • Utilize technology and systems to complete account management tasks and provide accurate documentation
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of Microsoft Office Suite and Windows operating system
  • Ability to type 20+ words per minute
Preferred Qualifications:
  • Previous customer service or technical support experience
  • State or federal work experience
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for career growth and advancement
  • Flexible scheduling and work-life balance
  • Professional development and training opportunities

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application.



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