Vibee Fan Experience Coordinator

3 weeks ago


Las Vegas, Nevada, United States House of Blues Full time
Job Summary:

We are seeking a highly motivated and proactive Fan Experience Coordinator to join our team. This role will be responsible for providing exceptional customer service to our clients, resolving customer queries in a timely and efficient manner, and working closely with other departments to ensure seamless event execution.

Responsibilities:
  • Resolve customer queries via phone, email, and chat platforms
  • Provide high-quality customer service, ensuring customer satisfaction and confidence
  • Utilize verbal, electronic, and paper communication methods to resolve customer issues
  • Liaise with other departments to ensure adequate knowledge of the business and enhance customer service
  • Adhere to company and departmental processes, procedures, and policies
  • Perform other job-related duties as required
Qualifications:
  • High School Diploma or equivalent; Bachelor's degree preferred
  • 2+ years of experience in hospitality, live events, or customer service industry
  • Experience using Microsoft Office and G-Suite programs
  • Excellent oral and written communication, organizational, and problem-solving skills
  • Ability to work in a fast-paced, multiple-demand work environment
  • Ability to travel for events, both domestically and internationally
Work Environment:

This role requires the ability to work in a loud and busy environment, with occasional travel to events. The ideal candidate will be able to tolerate loud noise levels, work in drastic temperature climates, and be willing to travel extensively.



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