Field Operations Director

4 days ago


Denver, Colorado, United States via Full time
About Via

Via is a pioneering technology company that is transforming the way the world moves. Our mission is to create a more sustainable, equitable, and efficient transportation system that reduces carbon emissions and improves the quality of life for people in cities around the world.

Job Title: Field Operations Manager

We are seeking a highly skilled and experienced Field Operations Manager to join our Transit-as-a-Service (TaaS) Operations team. As a Field Operations Manager, you will be responsible for managing daily operations, ensuring operational excellence, and driving continuous improvement and growth of our services.

Key Responsibilities:
  • Ensure operational excellence, customer satisfaction, and an exceptional customer experience
  • Oversee operations in person during the start of service to ensure we are meeting service standards
  • Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand
  • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues
  • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Requirements:
  • A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions
  • A self-starter who is comfortable taking on a high level of responsibility
  • A driven executor with a track record of end-to-end ownership of a book of business, and a history of hitting KPIs and revenue goals
  • A team-focused individual that takes ownership of their work and pride in their team's success
  • Experienced in project management, creating and refining operational processes, and customer service
  • Multi-site management experience is a plus
  • An outgoing and sociable leader; skilled at communicating professionally with partners, customers, and driver partners from a broad range of backgrounds
  • Willing to wear multiple hats and contribute on projects of all types
  • Fluent in English, additional languages a plus
  • Based in the Denver, CO area and can easily commute to operations
  • Experienced in managing (including scheduling) a team is a plus
  • Taking initiative and owning new projects
  • Comfortable with ambiguity and evolving/adapting as conditions change
  • Experienced in managing projects with multiple stakeholders is a plus
  • Bachelor's degree is a plus
What We Offer:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $55,000-$65,000
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

We are Via, and we build technology that changes the way the world moves. We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.


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