Customer Service Specialist

1 week ago


Scottsdale, Arizona, United States Savas Health Full time
Job Overview

Salary: $20 per hour

Position Summary:

Savas Health is dedicated to delivering exceptional care to our diverse patient population. Our multidisciplinary team, which includes medical professionals such as doctors, psychologists, and therapists, collaborates to enhance patient experiences and outcomes while managing healthcare costs effectively.

Role Objective:

The Patient Access & Registration Representative plays a crucial role in ensuring that new patients receive a warm welcome and prompt access to healthcare services. The successful candidate will focus on facilitating patient access to providers swiftly and efficiently, ensuring high levels of patient satisfaction.

Key Responsibilities:

  • Monitor and enhance patient satisfaction metrics.
  • Verify insurance authorizations.
  • Manage referral turnaround times.
  • Process patient referrals.
  • Schedule appointments effectively.
  • Address appointment no-show rates.

Core Values of Savas Health:

INNOVATIVE: Actively seeks to understand patient needs and provides tailored solutions for quick access to care.

VISIONARY: Recognizes the importance of exceptional service and values the relationships built with patients.

EMPOWERING: Motivates team members to facilitate seamless patient experiences and fosters strong connections with new patients.

PARTNERING: Collaborates with patients to identify their needs and connects them with appropriate healthcare providers.

Qualifications:

  • High School Diploma required; Bachelor's Degree preferred.
  • Bilingual (English/Spanish) is advantageous.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Publisher).
  • Excellent verbal and written communication skills.
  • Strong interpersonal and analytical abilities.
  • Effective organizational skills.
  • Ability to adapt and follow directions.

Work Environment:

The role requires sitting for extended periods, using hands for equipment manipulation, and effective communication. The work environment may vary in noise levels.

Equal Opportunity Employer: Savas Health is committed to diversity and inclusion, welcoming applications from all individuals regardless of background.

Job Type: Full-time

Benefits Include:

  • 401(k) and matching
  • Health, dental, and vision insurance
  • Paid time off
  • Employee assistance programs


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