Landscaping Account Manager

4 weeks ago

Greenfield, California, United States HR Collaboration Group LLC Full time
Job Title: Landscaping Account Manager

This is a key role within our company, responsible for managing customer relationships and ensuring high-quality service delivery.

Key Responsibilities:
  • Manage daily customer interactions to ensure satisfaction and continued project work.
  • Develop and maintain strong client relationships through regular communication and site visits.
  • Collaborate with clients to create ongoing landscaping plans that align with their vision and budget.
  • Coordinate project tasks and schedules with Operations to ensure accurate, complete, and timely delivery.
  • Supervise the Operations Manager and Chemical Manager on identifying client needs, along with service and leadership support.
  • Conduct regular site inspections to monitor project progress and quality of work.
  • Handle issues or concerns with clients in a professional and timely manner.
  • Provide regular updates to clients on project status, milestones, and future work.
  • Review and implement standards on regulations and environmental requirements to ensure full compliance.
Requirements:
  • Education: High School Diploma or equivalent combination of education and experience required.
  • Experience: 2+ years of Account Management experience in landscaping or other service industry; ability to call on new customers to expand the business would be a plus.
  • Certifications: N/A.
  • Functional Skills: Strong planning, analyzing, prioritizing, and execution skills. Ability to react quickly to customer needs to retain and grow the business. Solid math and problem-solving skills; able to manage multiple customers and projects at one time and do it well; high attention to details and making sure things are right. Strong organizational and time management skills; ability to multi-task and demonstrate a high level of attention to detail, accuracy, and thoroughness on the job with excellent follow-through.
  • Technology Skills: Advanced technology skills; proficient with Microsoft Office products; Advanced skills with CRM systems and databases.
  • Communication Skills: Strong verbal and written communication skills; able to present to others and interact effectively with all levels of the organization.
  • Leadership/Behaviors: Strong customer focus and leadership skills, self-starter, able to work towards goals; high sense of urgency to provide the best-in-class service levels; strong ability to collaborate and influence others; Ability to lead and mentor others; Steady yet assertive to move projects forward. Can work independently and with teams.
  • Culture Match: Excellent Service Levels; Self-directed, collaborative, and goal-focused team who delivers the best-in-class service to customers without fail.
Other Important Information:

Pay/Salary: Approximately $60,000 - $75,000 based on proven expertise

Reports To: General Manager

Core Hours: 9:00 am - 5:00 pm

Typical Work Week: M-F; 50 hours a week on average

Direct Reports: Operations Manager and Chemical Operations Manager

Travel: 60% Travel (Travels to Client locations as needed. Day travel, home at night)

Work Environment: Primarily in the field visiting clients, other time spent in an office environment with moderate noise; may be required to wear suitable Personal Protective Equipment while traveling/visiting clients.

COVID Protocol: No Special Protocol; Individuals can wear masks if desired

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