Shift Leader

4 weeks ago

Greenfield, California, United States Papa Murphys Corporate Stores Full time
Job Title: Shift Supervisor

Papa Murphy's Corporate Stores is seeking a highly motivated and experienced Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for leading a team of crew members to deliver exceptional customer service and ensure the smooth operation of our stores.

Key Responsibilities:
  • Conquer all aspects of the Crew Member position.
  • Oversee and encourage all team members to be their best on shift.
  • Accomplish or assist with all necessary tasks to ensure all aspects of the store are prepared for the projected business needs.
  • Energize team members so the store operates to or above the standard guest service, product quality, food handling, sanitation, safety, and security guidelines.
  • Hold yourself and other team members accountable for all cash handling, schedules, breaks, opening and or closing duties, and accurate shift paperwork using the POS.
  • Address emergencies, guest complaints, equipment problems, product shortage, and team member problems, in a calm and friendly manner.
  • Train and develop team members for successful growth and development.
  • Operate the store independently if needed, in the absence of the manager.
Requirements:
  • Ability to communicate, read, and apply fundamental math skills effectively.
  • Outstanding customer services skills.
  • Capacity to manage various difficult or emotional guest and crew situations.
  • Novice computer skills, including MS Word, Excel, Outlook, and POS.
  • Basic knowledge of store financials, P&Ls, break-even, food cost, labor cost, and other economic information relative to store operations.
  • Desire to be a team player and lead with a great attitude.
  • At least six months experience in QSR (or previous crew) involvement.
  • Ability to build positive relationships with supervisors, co-workers, and guests.
  • We'd like you to be knowledgeable in food safety. So, a food handlers' card and/or ServeSafe certified is preferred, but not required.
Working Conditions:
  • Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
  • Occasionally required to bend and stoop, kneel or crouch.
  • Must be able to perform cleaning duties such as wiping tables and equipment, sweeping and mopping.
  • Must be able to lift and/or move up to 30 pounds.
  • Maintain punctual and regular attendance at work.

Papa Murphy's International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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