Healthcare Support Specialist
2 weeks ago
Position Overview
The Certified Medical Assistant plays a crucial role in delivering both administrative and clinical assistance to healthcare providers and professionals within the clinic, ensuring efficient patient flow and high-quality care. This position encompasses a variety of responsibilities, including performing essential medical tasks, managing patient records, and coordinating various administrative functions.
Key Responsibilities:
- Aids healthcare practitioners in managing patient care within the office.
- Welcomes patients in a courteous, professional, and friendly manner, representing North Star Health positively.
- Conducts initial patient assessments to collect and document relevant information regarding their visit in accordance with established protocols.
- Measures and records vital signs appropriately based on patient age and visit purpose.
- Assists providers with laboratory orders and medical procedures.
- Performs comprehensive chart reviews prior to patient visits, identifying outstanding lab results and necessary clinical documents.
- Ensures cleanliness of examination rooms between patient visits, adhering to best practice standards.
- Manages medical supplies in examination areas, including monitoring for expired items.
- Collaborates with the patient care team to enhance patient care and communicates with external entities such as pharmacies and community organizations.
- Works alongside a multidisciplinary team to facilitate timely access to healthcare services for patients.
- Communicates results and treatment plans to patients as directed by healthcare providers, ensuring adherence to established policies.
- Provides assistance to patients for mobility and safety during their visits.
- Maintains accurate and comprehensive documentation within the medical record, ensuring proper spelling and grammar.
- Assists with procedures as directed by healthcare providers, including specimen collection and documentation of results.
- Adheres to quality control standards for laboratory and refrigerated items.
- Monitors emergency medical supplies and equipment.
- Processes prescription refills in accordance with established policies.
- Administers vaccines and medications following the seven rights of medication administration.
- Prioritizes patient safety at all times.
- Demonstrates adaptability in work schedule and location based on organizational needs.
- Performs additional duties as assigned.
Qualifications:
- High School Diploma or equivalent required.
- Active Medical Assistant Certification is mandatory.
Experience and Skills:
- Previous experience in a medical assistant role within a physician's office is preferred.
- Strong problem-solving skills and innovative thinking.
- Exceptional attention to detail with the ability to manage multiple tasks effectively.
- Excellent organizational, administrative, and time-management capabilities.
- Ability to perform under pressure and respond effectively to emergencies.
- Strong collaborative skills to work with team members.
- Discretion in handling sensitive information.
- Proficient documentation, communication, and technology skills.
- A commitment to excellence in healthcare delivery.
*Candidates must be fully vaccinated against COVID-19 and provide documentation unless an exemption is approved prior to employment.*
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