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Billing and Collections Specialist
2 months ago
Employment Type: Full-time Non-exempt
Hours: 8:00am-5:00pm Monday - Friday (hours may vary)
Benefits: Comprehensive benefits package including:
- Health, Vision, and Dental Insurance
- Retirement Plan with Company Match
- Paid Time Off
- Paid Holidays
Position Overview: The Accounts Receivable Specialist plays a vital role in the financial operations of Carolina Restoration Services. This position is responsible for generating invoices for services provided by various internal departments. Key responsibilities include engaging with clients, processing payments, preparing bank deposits, accurately posting invoices and transactions, reconciling statements, and generating financial reports. Delivering exceptional customer service and maintaining precise records is essential.
Key Responsibilities:
- Uphold the Purpose and Core Values of Carolina Restoration Services
- Manage high-volume invoicing - Create and accurately enter customer invoices into QuickBooks & synchronize with DASH
- Distribute invoices to customers via mail and email
- Conduct in-person meetings with customers for check endorsement using a company vehicle
- Process a high volume of customer payments, including credit cards, ACH transactions, and checks
- Record transactions in QuickBooks, DASH, and other electronic systems
- Prepare bank deposits
- Conduct postal and bank deposit runs using a company vehicle
- Reconcile accounts receivable ledger reports to ensure all payments are accounted for and properly recorded
- Communicate professionally, addressing inquiries and providing information to customers, coworkers, and insurance agents/adjusters
- Assist with collections as necessary, including outreach to customers via phone, email, and direct mail in accordance with established policies
- Perform various other accounting tasks as required
Physical Demands:
Sedentary: Work is primarily performed while seated for 6-8 hours per day, with exposure to standard office equipment. Occasional exertion of up to 10 lbs of force may be required.
- Fingering - Engaging in tasks that require precise finger movements.
- Repetitive Motion - Frequent movements of the wrists, hands, and fingers.
- Talking - Communicating ideas effectively through spoken words.
- Hearing - Receiving detailed information through oral communication.
- Listening - Comprehending information received through spoken and written communication.
- Vision - Close visual acuity is necessary for data analysis, transcription, and extensive reading.
Work Environment: The role is conducted in an office setting with minimal exposure to adverse conditions, although some tasks may require work outside the typical office environment.
Qualifications:
- Minimum of 2 years of accounting/bookkeeping experience required
- At least 2 years of high-volume accounts receivable invoicing experience required
- Proficiency in Microsoft Excel, Word, and Outlook required
- 2+ years of experience with QuickBooks Desktop required
- Experience with DASH, Microsoft D365, and Power BI is a plus
- High level of accuracy, attention to detail, and confidentiality
- Strong analytical, mathematical, problem-solving, and decision-making skills
- Effective organizational and time management skills in a fast-paced environment
- Flexibility to adapt to changing tasks and priorities
- Excellent communication skills with diverse individuals
- Professional appearance and demeanor
Additional Requirements: All employees must successfully complete a pre-employment drug screening, background check, and reference verification. A valid driver's license and a clean driving record are mandatory. Equal Opportunity Workplace.
