Senior Problem Manager

1 week ago


Alpharetta, United States Saxon Global Full time
Job Title: Senior Problem Manager

Location: Day One Onsite

Job Type: Contract

Job Description:
  • Deliver continuous availability for GE applications and related infrastructure through effective problem management.
  • Focus on core technology managed P1, P2, and P3 priority incidents escalated to the Digital Operations Centre (DOC).
  • Analyze root causes to implement corrective actions, preventing recurrence or minimizing impact.
  • Meet internal problem tasks SLAs and drive long-term fixes for infrastructure or applications.
  • Provide leadership to problem and incident management teams, ensuring delivery of customer solutions.
  • Implement industry best practices for productivity and optimization of business and CT-managed infrastructure.
  • Engage and drive a simplified problem management process.
  • Collaborate with cross-functional teams for high-quality content.
  • Support 24x7 teams in high-stress situations.

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