Customer Service Representative

4 weeks ago

Lancaster, Pennsylvania, United States Safelite Group, Inc. Full time

Welcome to the Customer Advocate role at Safelite Group, Inc.

This position is a key part of our first impression with customers, and we're looking for someone who can deliver a memorable experience during every interaction.

As a Customer Advocate, you'll be responsible for managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and answering inbound phone calls and emails.

You'll need to be organized and energetic, with a focus on providing world-class customer service in a changing, fast-paced operation.

Some of your key responsibilities will include:

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently
  • Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills
  • Review orders from the national contact center and manage dealer part orders and special accounts
  • All other duties as assigned

We're offering a competitive weekly base pay starting at $21.75/hour, as well as a benefits package valued at more than $10k*.

This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.

We're also offering up to $5,250 annually in tuition reimbursement, paid training, and all the tools and resources you'll need to be successful.

Join our team and be a part of a company that values its diverse workforce and suppliers, and is proud to be an equal opportunity employer.

Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements.

Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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