Senior IT System Administrator

19 hours ago

New York, New York, United States Masterworks Full time
About Masterworks

Masterworks is a leading fintech platform that empowers individuals to invest in a curated selection of high-value art pieces, including works by renowned artists such as Banksy, Basquiat, and Picasso. With a portfolio valued at nearly $800 million, Masterworks has successfully introduced nearly 950,000 investors to the $2.2 trillion art market.

Our company has garnered significant media attention, featuring in prominent publications like The New York Times, CNBC, The Wall Street Journal, and the Financial Times. We were also recognized as one of the Top 50 Startups in the US by LinkedIn. In 2021, Masterworks achieved unicorn status, raising $110 million in its Series A fundraising round at a valuation exceeding $1 billion.

Job Overview

We are seeking a highly skilled Senior IT System Administrator to join our team in New York City. As a key member of our IT department, you will be responsible for providing exceptional technical support to our 200+ employees, ensuring seamless operation of our in-house built platform, and collaborating with our development teams to drive innovation.

Key Responsibilities
  • Design and implement efficient ticketing systems, measuring response times and improving processes
  • Oversee and manage SaaS services, VPN services, end-user technical support, endpoint security operations, vendor management, access control, and IT inventory management
  • Lead hardware and software support, deployments, maintenance, and troubleshooting
  • Collaborate with the People Operations team on user onboarding, offboarding, and management
  • Support and improve office networks and Google Workspaces
  • Collaborate with internal development teams to support investors using an in-house developed application
  • Respond quickly to employee technical issues to boost productivity
  • Setup and manage an office VPN
  • Collaborate with the team to improve the office network and Google Workspace
  • Apply security best practices
  • Increase delivery speed, transparency, and quality by establishing best practices
  • Standardize and operationalize the environment
Requirements
  • BS degree in Computer Science or equivalent expertise, with a proven ability to successfully lead and direct a technology team
  • ITIL certification is desired
  • Minimum of 5 years experience in IT management for companies with over 500+ employees
  • Hands-on experience designing and managing office networks and multidomain Google Workspaces
  • Plan and execute migrations with minimal impact on user experience and productivity
  • Ability to collaborate and support employees in the office setting
  • Passion for security and raising the security bar
  • Understanding of network fundamentals
  • Excellent communication skills
  • Successful history of meeting deadlines while working on multiple parallel projects
Measurements of Success in the First 90 Days
  • Working with employees to boost productivity
  • Estimate efforts, identify risks and dependencies, and participate in weekly planning and status meetings
  • Be a self-starter, able to work independently, be flexible, and be able to succeed in a fast-paced, high-intensity startup environment
Other Requirements
  • Must be able to work in the NYC office - not a remote position
  • Must be eligible to work in the US - no exceptions

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