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Customer Service Repair Sales Representative

2 months ago

Tucson, Arizona, United States Transformco Full time
Job Overview:
The Licensed Repair Sales Consultant engages with customers seeking assistance with scheduling repair services for their appliances, electronics, or outdoor equipment.

Key Responsibilities:

As a vital part of our team, you will:

  • Handle incoming customer inquiries and convert them into service appointments, ensuring a seamless sales process.
  • Promote additional Home Services products, including warranties and maintenance agreements, to enhance customer satisfaction and drive revenue.
  • Utilize effective communication and problem-solving skills to address customer needs and overcome objections.
  • Maintain accurate records of customer interactions and service requests within our system.
  • Collaborate with team members to uphold high standards of customer service and achieve collective goals.

Qualifications:

To be successful in this role, you should possess:

  • A high school diploma or equivalent.
  • A valid license in Personal Lines Insurance or General Lines Property and Casualty for the state of Arizona.
  • Strong interpersonal skills and the ability to adapt to changing situations.
  • Basic mathematical skills for handling transactions and calculations.

Preferred Skills:

Experience in sales or customer service, particularly in home warranty or real estate, is advantageous.


Work Environment:

This position is part of the Transformco Member Services Organization, focused on delivering exceptional service to our customers.


Compensation:

The role offers a competitive hourly wage, with opportunities for performance-based incentives.


Equal Opportunity Employer:

Transformco is committed to creating a diverse environment and is proud to be an equal opportunity employer.