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Host/Hostess - Hospitality Ambassador

2 months ago

Wilmington, Delaware, United States El Camino Mexican Kitchen Restaurant Full time
Job Overview

El Camino Mexican Kitchen Restaurant, a leading dining establishment, is seeking a skilled and charismatic Host/Hostess to join our team. As the ambassador of our restaurant, you will be responsible for creating a warm and inviting atmosphere for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities:

  • Greet guests with a smile and direct them to their seating location, ensuring a seamless and welcoming experience.
  • Provide accurate wait time estimates during peak periods, keeping guests informed and engaged.
  • Maintain up-to-date knowledge of restaurant hours, menu items, and upcoming events, ensuring a comprehensive understanding of our offerings.
  • Answer phone calls and schedule reservations with ease, providing exceptional customer service.
  • Develop a thorough knowledge of our menu, enabling you to make informed recommendations and enhance the guest experience.
  • Demonstrate a passion for delivering outstanding hospitality, consistently exceeding guest expectations.

Requirements:

  • Possess excellent emotional self-awareness, remaining composed under pressure while maintaining a respectful and warm demeanor.
  • Be flexible with scheduling, particularly for weekend and evening shifts, ensuring our guests receive exceptional service.
  • Exhibit a positive attitude and exceptional communication skills, fostering a collaborative and supportive team environment.
  • Demonstrate a team player mentality, actively seeking opportunities to assist colleagues when needed.
  • Possess knowledge of a second language, a valuable asset in our diverse and inclusive restaurant community.