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Customer Service Representative

2 months ago

Milwaukee, Wisconsin, United States Packaging Corporation of America Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Receive, process, and track customer orders from start to finish
  • Consult with internal departments to ensure order completeness, on-time delivery, and accurate invoicing
  • Communicate significant customer information to internal departments and sales representatives
  • Coordinate customer requests for product specifications, availability, shipping, quotations, and estimates
  • Serve as a liaison between customers and internal teams to meet customer requirements
  • Maintain organized customer files and investigate/resolve customer complaints
  • Manage on-hand inventory levels and reconcile to customer orders, forecasts, and just-in-time schedules
Requirements
  • Education equivalent to a high school diploma required
  • Two years' previous work experience in a customer service role with experience handling customer orders on an order entry system and maintaining/building strong positive customer business relationships
  • Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook
Preferred Requirements
  • Associates degree or college business coursework
  • Previous experience using automated order entry systems
  • Previous experience in the manufacturing sector, containerboard, and corrugated packaging industry
Knowledge, Skills & Abilities
  • Strong attention to meeting and exceeding customer expectations
  • Ability to network and build relationships with individuals of various experience and corporate positions
  • Strong active listening and evaluating skills
  • Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports
  • Able to work in a fast-paced, deadline-oriented environment and handle multiple requests simultaneously
  • Above-average written and verbal communication skills with the ability to communicate to multiple audiences and purposes
  • Strong organizational skills with the ability to handle numerous details, deadlines, and requests

Packaging Corporation of America is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.