Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Western Building Products.
Key Responsibilities:
• Provide exceptional customer service to internal and external customers, responding promptly to inquiries via phone, email, or chat.
• Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.
• Collaborate with other departments to ensure seamless customer experiences.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate department and/or manager.
Requirements:
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Proficient in Microsoft Office and other relevant software
• Previous customer service experience preferred
Benefits:
• Competitive compensation
• Retirement plan with company contribution
• Monthly bonus/incentive opportunity
• Comprehensive health care for you and your family
• Paid Time Off (PTO) earned from first day
• Life, Short-term, and Long-term disability coverage
• Employee Assistance Program (EAP)
• Training, Growth and Development opportunities
• Opportunity to be an Owner
We are an equal opportunity employer and welcome applicants from all backgrounds.
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