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Customer Service Representative

1 month ago

Milwaukee, Wisconsin, United States Western Building Products Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Western Building Products.

Key Responsibilities:

• Provide exceptional customer service to internal and external customers, responding promptly to inquiries via phone, email, or chat.

• Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction.

• Collaborate with other departments to ensure seamless customer experiences.

• Maintain accurate records of customer interactions and transactions.

• Identify and escalate priority issues to the appropriate department and/or manager.

Requirements:

• High school diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Strong problem-solving skills

• Proficient in Microsoft Office and other relevant software

• Previous customer service experience preferred

Benefits:

• Competitive compensation

• Retirement plan with company contribution

• Monthly bonus/incentive opportunity

• Comprehensive health care for you and your family

• Paid Time Off (PTO) earned from first day

• Life, Short-term, and Long-term disability coverage

• Employee Assistance Program (EAP)

• Training, Growth and Development opportunities

• Opportunity to be an Owner

We are an equal opportunity employer and welcome applicants from all backgrounds.