Customer Service Representative
6 days ago
At L&R USA, Inc., we are seeking a highly skilled and customer-focused Billing & Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely and accurate billing and invoicing.
Key Responsibilities:- Customer Service: Respond to customer inquiries, resolve customer complaints, and provide information about products and services.
- Billing and Invoicing: Process invoices and statements, investigate and correct billing discrepancies, and maintain accurate customer records.
- Account Management: Create and maintain customer accounts, update account information, and recommend potential products and services to customers.
- Order Processing: Enter orders, verify customer requirements, and process customer information.
- Additional Duties: Perform daily and weekly operational invoicing audits, identify and resolve billing discrepancies, and manage customer account setup and changes.
- Education: High School diploma, degree preferred.
- Experience: Three-five years' experience in billing & customer service role preferred.
- Skills: Intermediate skills level required in Microsoft Office software; Word, Excel, and Outlook. Experience with customer management database system.
- Personal Qualities: Ability to communicate clearly and professionally, organize and prioritize tasks, and work independently and in team settings.
Our office setting is professional and deadline-oriented, with opportunities for interaction with staff and customers. If you are a customer-focused and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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