Customer Service Representative

4 days ago


Milwaukee, Wisconsin, United States Avflight Full time
Job Title: Customer Service Representative

Location: Milwaukee, WI

Employment Type: Full Time

Exempt/Non-Exempt: Non-Exempt

Benefits: Medical, Dental, Vision, 401k plus employer match, Paid Time Off and Holidays

Job Summary:

The Customer Service Representative is the first point of contact for customers arriving at our facility. As a key member of the Avflight team, you will provide exceptional service and solutions to our customers, ensuring a positive experience from start to finish.

Key Responsibilities:
  • Provide superior customer service to crew members and passengers
  • Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
  • Resolve customer requests, questions and complaints regarding Avflight's services or products
  • Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
  • Perform other duties as assigned
Requirements:
  • High school diploma or GED
  • Must be 18 years or older
  • Must be available for evenings and weekends
  • Hotel/hospitality/customer service experience a plus
  • Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
  • Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
  • Must have valid Driver's license
Competency/Behavioral Requirements:
  • Must be available for holidays and weekends if needed
  • Experience in aviation is a plus
  • Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
  • Must have the ability to multitask; excellent communication and organizational skills.
  • Be pleasant with others on the job and display a good-natured, cooperative attitude
EEO/AA:
  • Must possess a valid driver's license and pass background screening and airport screening


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