Customer Service Representative

2 weeks ago


Amherst, Massachusetts, United States Citizens Financial Group, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Citizens Teller. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.

Key Responsibilities
  • Greet customers in our lobbies and provide personalized advice and solutions to meet their needs
  • Demonstrate how to use our mobile app and ATMs to complete simple transactions
  • Create amazing experiences for our customers by identifying opportunities to help them achieve their financial goals
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits
  • Follow all financial policies and procedures, including proper cash handling and state and local laws and regulations
What We Offer
  • Meaningful work and relationships - Help customers with important financial decisions that impact their lives
  • Commitment to community - Give back with 4 hours of paid time off annually for volunteering and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
  • Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, and development resources
  • Exceptional benefits - Receive comprehensive health care coverage, including medical, dental, and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, and more
Requirements
  • High School degree or GED
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings
  • Completion of a video interview assessment as part of the application
How to Prepare

Set aside 30-45 minutes for the self-guided assessment that includes questions and games. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions, with 1 minute to prepare, 3 minutes to respond, and 1 opportunity to re-record. Share your skills and experience, and bring your personality to the interview.

Pay Transparency

The salary range for this position is $17.00-$22.45 per hour. Actual pay is based on various factors, including work location and relevant skills and experience. We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more.



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