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Service Excellence Manager

2 months ago

Provo, Utah, United States Progress Mfg. Inc. Full time

Customer Service Team Leader

  • Oversee the customer service personnel
  • Address escalated customer issues and facilitate resolutions
  • Develop and execute plans to enhance customer satisfaction and boost efficiency
  • Evaluate team performance and offer constructive feedback

Key Responsibilities:

  • Manage the customer service unit
  • Ensure comprehensive training for team members
  • Assist the team with incoming inquiries via calls and emails
  • Analyze customer feedback and satisfaction metrics
  • Participate in team meetings and contribute insights
  • Support special initiatives as needed

Required Qualifications:

  • Bachelor's degree is preferred
  • Previous experience in customer relations and sales
  • Understanding of marketing and sales principles
  • Strong communication abilities
  • Proficient in Microsoft Excel, Teams, Outlook, and related software

Company: Progress Mfg. Inc.

Department: Customer Service Salary Range: $45,000 - $52,000 DOE