Library Services Assistant

1 week ago


Cleveland, Ohio, United States Cleveland Institute of Music Full time

Position Overview: The Library Services Assistant plays a vital role in delivering outstanding customer and informational support at library service points. This position is tailored for student employees seeking to acquire foundational experience in academic library operations, with comprehensive training provided to ensure proficiency in assigned tasks.

Key Responsibilities:

  • Deliver exceptional customer service at the primary service desk.
  • Manage the check-in and check-out processes for all library materials.
  • Maintain a thorough understanding of library policies, procedures, and available services.
  • Execute basic circulation tasks using the Integrated Library System (ILS) with elevated permissions.
  • Navigate the library's website and online resources effectively.
  • Handle incoming library calls, directing them appropriately and leaving detailed messages for staff as necessary.
  • Monitor and regulate the presence of food and beverages in public areas.
  • Assist patrons with basic reference inquiries, referring complex questions to permanent staff as needed.
  • Support patrons in completing paper and online forms (recall, storage, acquisitions requests, etc.).
  • Organize and shelve library materials according to their call numbers.
  • Engage in ongoing projects and tasks assigned by supervisors (such as shelf reading, inventory, dusting, displays, and gift searching).
  • Process and package items for OhioLINK.
  • Work during weekends and shifts when no permanent library staff is available.
  • Act as the circulation desk supervisor in the absence of permanent staff.
  • Create library patron accounts for approved special borrowers.
  • Perform additional duties as assigned.

Compensation: $12.00 per hour.

Qualifications:

  • Ability to collaborate effectively with coworkers, supervisors, and patrons.
  • Commitment to managing and adhering to scheduling obligations.
  • Exemplary interpersonal and customer service skills.
  • Physical capability to lift library materials and reach for shelving purposes.
  • Ability to comprehend and follow both written and verbal instructions.
  • Familiarity with basic computer tasks and online searching.
  • Minimum commitment of four hours per week.
  • Previous experience in a library setting is preferred but not mandatory.

Performance Evaluation: All Library Services Assistants will undergo continuous evaluation, with one formal assessment conducted annually in collaboration with their supervisor.



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