Technology Support Specialist
2 weeks ago
GCI Residential LLC is seeking a skilled Technology Support Specialist to join our team at our Charlotte, NC regional office.
Job Summary:We are looking for a highly motivated and detail-oriented individual to provide technical support and maintenance for our operations and facilities across our multifamily residential portfolio.
Key Responsibilities:- Manage the help desk function by providing telephone, in-person, and online support to end-users
- Answer incoming support calls and emails
- Troubleshoot issues via phone
- Log tickets and report issues and resolutions
- Provide updates, status, and completion information to manager and/or users
- Maintain all voice and data communications systems
- Report issues to providers/vendors
- Maintain network copiers/printers/scanners
- Set and update hardware
- Load software packages
- Update employee website, wiki/knowledge base, and other employee resources
- Assist in developing and administering a comprehensive technology policy
- Work with Technology Support Manager on special projects
- Associate or Bachelor Degree in IT-related field
- 2+ years of relevant experience
- Preferred experience with MRI (or similar property management software)
- Required Skills:
- Ability to handle multiple duties simultaneously
- Demonstrates ability to prioritize conflicting demands
- Maintains confidentiality
- Autonomous
- Works with minimal supervision
- Excellent verbal and written communication skills
- Microsoft Excel, Outlook, and Word
- Detail oriented
We are a leading multifamily real estate company dedicated to creating exceptional places to live and work. We believe in fostering a culture of growth, collaboration, and excellence, where every team member plays a crucial role in our success.
We offer a comprehensive compensation package including paid vacation and holidays, optional health/vision/dental, 401(k) plan, and life insurance. We are dedicated to our employees by providing a world-class work environment with potential for growth and advancement in the industry.
We care personally through our GCI Connects program by teaming up with local and national charities and participating in events throughout the year.
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