Consumer Operations Manager

13 hours ago

Trenton, New Jersey, United States Oaks Integrated Care Full time
Job Summary

Oaks Integrated Care is seeking a Consumer Manager to oversee the daily operations of our self-help center in Mercer County, NJ. This is a rewarding career opportunity for a mental health consumer with experience in the field and/or peer support training.

Key Responsibilities
  • Provide supervision and oversight during all scheduled hours, days, and activities, ensuring a safe and welcoming environment for members.
  • Offer technical assistance, support, and guidance to facilitators, volunteers, and members.
  • Participate in outreach activities to promote wellness and recovery.
  • Provide individualized support to members in community settings.
  • Market the self-help center and its services as a community resource to a diverse mental health consumer population.
  • Promote wellness and recovery as foundation concepts for center philosophy and activities.
  • Establish and enforce policies and procedures that promote diversity and cultural competency.
  • Strengthen linkages, information, and referral between the self-help center and community, county, and state agencies, hospitals, CMHCs, partial care, and other programs and consumer resources.
  • Coordinate with self-help center representatives and members to attend required and other meetings, advocacy events, trainings, and conferences.
  • Work with self-help center membership, agency staff, and others to develop new, expanded, and inclusive activities, groups, and other consumer services.
  • Attend educational opportunities to expand knowledge of self-help, peer support, and other initiatives that empower members and member-operated services.
  • Collect and maintain pertinent data, learning and taking an active part in the development of quality improvement plans.
  • Maintain structure and follow and apply self-help center policy and procedure.
  • Maintain budget, petty cash, and other fiscal matters relating to the self-help center.
  • Maintain van maintenance schedule and assist drivers with transportation issues.
  • Be available to members on a 24-hour basis during emergencies.
Benefits
  • Competitive salary
  • Medical and dental insurance
  • Vision plan
  • Retirement plan
  • Flexible spending plan
  • EXCELLENT time benefits
  • Opportunity for personal and career growth
  • Team-oriented environment - we practice the FISH Philosophy
Qualifications
  • Mental health consumer with experience in the mental health field and/or peer support or other consumer-oriented training program
  • Good communication and interpersonal skills
  • Leadership abilities
  • Ability to work collaboratively with others
  • Valid NJ driver's license

Oaks Integrated Care is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, marital or veteran status, the presence of a medical condition, genetic information, or handicap, unrelated to performing the tasks of the job.

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